Webinar 16 July 2018: A new model to encourage person-centred approaches to long-term condition management in primary care

On 16 July 2018, the Coalition for Collaborative Care (C4CC) will be hosting a webinar with Dr Ollie Hart who will be sharing his new quadrant model for a more person-centred approach to long-term condition management in primary care.

Dr Ollie Hart is a GP partner at the Sloan Medical Centre in Sheffield and clinical lead for the person-centred care work stream in the city.

At his practice, he has been piloting a new approach – The Quadrant Model – to look at assessing and segmenting people living with long-term conditions, such as diabetes, so that care can be more personalised.

The pilot focused on people with diabetes, not being managed as part of the specialist diabetes teams. As part of people’s annual review they were triaged into one of four quadrants based on medical complexity and their level of activation – using the Patient Activation Measure (PAM). For each of the four segments there were tailored levels of intervention depending on people’s self-management skills, knowledge and confidence. This ranged from simply sending a letter to people with low medical complexity and high activation, through to social prescribing and one-to-one support from a health trainer, for people with high complexity and low activation.


Diagram showing Quadrant Model

Dr Ollie Hart has published a blog post and a paper on C4CC’s website which provides more detail on this new approach and the learning to date.

“This segmenting approach seeks to safely and appropriately tailor care towards and individual’s needs. It aims to make the most of finite resources and identifies where it’s fine to do less, so that we stop over-treating people who are doing well, and instead focus on those most ready for medical-input, avoiding waste and improving satisfaction all round for people and for staff,” said Dr Ollie Hart.

The webinar on 16 July takes place between 1pm and 2pm and will provide an overview of this work as well as a question and answer session with Dr Ollie Hart who is very keen to get feedback from participants on the model.

The Quadrant Model aligns with NHS England’s Comprehensive Model for personalised care and its 10 year delivery ambitions which include supporting people to develop the knowledge, skills and confidence to manage their health and wellbeing through interventions such as health coaching, peer support and self-management education.

To take part in this webinar, please email Laura Bimpson at C4CC at laura.bimpson@nhs.net to register.

This is one of a series of webinars that C4CC will be hosting over the coming months, to make a suggestion for a topic, or if you would like to hear from a particular presenter, then please contact Laura.


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