Category Archives: National Voices

Masterclass in Co-production

A masterclass in co-production, hosted by National Voices, in partnership with C4CC, has been hailed as a “classic collaboration” and is planned to be repeated during 2017.

National Voices, under its Wellbeing Our Way programme, used the event in December, as a practical introduction to co-production, including what it is and how to get started.

It was attended by representatives from a broad range of voluntary sector organisations such as Age UK and the Alzheimers Society, plus others with a specific interest or experience of utilising community assets.

“I think one of the big strengths the day is that it was co-produced in terms of planning and delivering the event,” said Natalie Koussa, programme lead for Wellbeing Our Way.

“We wanted to give people a real flavour of what co-production feels like,” she added.

The itinerary for the masterclass included a series of practical presentations on co-production and the use of personal health budgets, with attendees also breaking into smaller groups to discuss various scenarios and practical implementation.

There was also a very personal perspective from C4CC co-production group member Paula Fairweather, on how her life had turned around after she took control of her own treatment, in a classic example of co-production and the use of a personal health budget.

“Paula’s story really touched people,” said fellow C4CC co-production group member Anna Severwright, who also presented at the event.

“For me, personally it was great to meet people in all these different organisations keen to co-produce and to see how much interest in it there was. It was inspiring,” she added.

Innovative approaches to engage hard to reach communities were also highlighted, using website and marketing techniques.

“We asked organisations to really think about the communities they are reaching,” said Natalie.

Specific action points from the masterclass included a series of pledges by attendees, with C4CC co-production group members Anna, Paula and Sue Denmark each offering an hour per week of advice and support for interested organisations or individuals.

“This masterclass was important because we were able to pass on our knowledge and experience of co-production to a wide range of organisations who are actively involved in the health, social care, voluntary and community sector,” said Kristi Adams, C4CC’s Senior Co-production Advisor.

“Our co-production group members can bring real life experience to co-design and deliver workshops such as this and we are going to build on the success of the day at a second workshop in Manchester in March, as well as with other future collaborations with National Voices and other C4CC partners.

Details for the Manchester-based Co-production Masterclass have now been released:

Date: Thursday 30 March 2017
Time: 9.30am – 3pm
Please register for this event here:

Priority will be given to National Voices’ members and members of Wellbeing Our Way’s communities of practice; any remaining spaces will be available for Coalition for Collaborative Care partners.

For further details click here.

Shared learning workshops: Supporting Self Management and Peer Support

National VoicesWellbeing Our Way programme and Macc are hosting two Greater Manchester POW WOWs (shared learning workshops) bringing together people working in charities, wider health and care organisations, and those with lived experience to develop approaches which enable people to live well. They are a great opportunity for shared learning between staff working directly with people with long term health needs, as well as those who are commissioning and developing these approaches.

Supporting Self Management

When: Thursday 16 June, 10am – 4pm

Where: Friends House, 6 Mount St, Manchester M2 5NS

 Peer Support

When: Tuesday 28 June, 10am – 4pm

Where: St Thomas Centre, Ardwick Green North, Manchester M12 6FZ

Please click here for details and to register.

Care and Support Planning: it’s time to stop talking and start doing

Today, Lynne Craven writes about why it is time to stop talking about care and support planning and start doing… Written to coincide with the publication of C4CC partner, National Voices’, discussion paper – ‘What is the role of VCSE organisations in care and support planning?’ as part of their Wellbeing Our Way programme. Join the conversation at #PlanForLife

The NHS is creaking, under pressure to provide more with less. Morale among staff is generally low and this cannot be conducive for building collaborative partnerships with patients.

Time – there just isn’t enough, and yet time spent now will save time later. The same goes for money, spend today, save tomorrow.

Those two things are required – time and money – if collaborative care and support plans are going to be available to the people with long-term conditions who want one. People like me.

We were promised care plans in 2010, we keep being promised personalised care. There’s even a model for it. There are probably some lucky people out there who have had collaborative conversations with health professionals committed to partnership working. I’m a patient (sometimes – mostly I’m a person) committed to partnership working and yet, even though I’ve asked, I’ve still not got a care plan.

A plan that I’ve made with a healthcare professional, that is recorded somewhere so it can be reviewed. One that is centred on my preferences and takes into account my social and emotional needs as well as what I need medically. One that goes across secondary and primary care. And one that is dynamic, that changes as I change and adapts as I adapt.

If we look at the House of Care model we can see that personalised care and support planning conversations happen when engaged patients meet with clinicians committed to partnership working in a system that is supportive. All the elements are required. The reason it’s not happening with me at the moment I think is because the system isn’t supporting it. The system treats me as a passive recipient; I see the doctor to receive results rather than seeing the doctor to discuss results I’ve received in advance.

I am not a passive patient, I’m one of the ‘activated’ ones; making a collaborative care and support plan with me should be fairly straightforward. What about the people who are less engaged with their health, who perhaps are less health literate than me? Who probably need a care and support plan more than I do?

Surely it’s time to start doing, we’ve talked for long enough. It is happening in pockets, there are tools to help from charities and national bodies. There is evidence that it uses resources better in the long run. We just need to get on with it… Please while I’m still healthy enough!


About Lynne

Lynne Craven has lived with MS since the age of 34, and has added familial hypercholesterolaemia and under active thyroid along the way. Lynne is a member of the Royal College of General Practitioners’ Network of Champions for Collaborative Care and Support Planning. She tweets at @sm_partnership and sometimes uses #getLynneacareplan to make the point that she wants one.

About Wellbeing Our Way

Wellbeing Our Way brings together community and voluntary organisations to share innovative approaches for empowering people to manage their health and work towards their personal goals; make decisions about the care, support and treatment they receive; and engage with and shape health and care support. To find out more about Wellbeing Our Way, please contact